Category: Customer Service

It’s a common practice for businesses trying to get people in the door: send out coupons! I think coupons and discount offers are a great

In the Web age, it can seem like phone calls are obsolete! But business is still done over the phone, and sometimes I think people

Did you know about the huge, untapped market right under your nose? It’s your existing customers & great customer service If you’d like to see

How do you sell? When it comes to business interactions, specifically with customers, most people fall into two camps: Schmoozers and Closers. Schmoozers are the

Are you having trouble communicating with your clients? Feel like you’re not getting your point across? Maybe the problem isn’t what you’re saying, but what you’re

Small businesses can compete with “the big guns” by making wise choices about their marketing: who to market to, and where to market to them